Response to COVID-19

Response to COVID-19

A message to our Neighbors from President and CEO, Hal Lawton

All of us at Tractor Supply are here for you.

March 19, 2020

Dear Neighbor,

With the rapid changes across the nation due to the coronavirus (COVID‐19), I wanted to update you on the proactive steps we are taking at Tractor Supply to serve you, your family and your animals' needs today and in the longer term.

We know you view Tractor Supply as critical to feeding and caring for your animals and pets, just as the grocery store is to your family's needs. We feel a tremendous responsibility to you, and knowing this, we are taking the following steps:

  • We are adding Team Member hours in our stores to ensure we can provide legendary customer service.
  • We are adjusting our store hours to ensure our Team Members are available to help you. We continue to be humbled and proud of our Team Members across the country and thank you for the kindness and care you are showing them. Effective Sunday, March 22, our revised hours are:
    • Monday — Saturday: 8 a.m. ‐ 6 p.m.
    • Sunday: 9 a.m. ‐ 6 p.m. (Sunday hours vary by store – check online for your store's Sunday hours)
  • We are increasing our inventory supply for essential products such as livestock feed, equine feed, pet food, water and propane.
  • We are extending two weeks of paid leave to our Team Members if they are experiencing any concerning symptoms in order to ensure their health and well‐being as well as yours.
  • To make shopping easier for you and to ensure your products will be waiting for you when you arrive, our website, is enabled with Buy Online Pickup In Store. Once you order, we will have the product waiting for you in an hour, and we can hold it for you for up to 2 days.

We are committed today, tomorrow and in the future to continue to be your most dependable retailer of choice so that you can continue living life on your terms. Thank you for your loyalty and support.

I hope you and your family remain safe and well.

Hal Lawton, President and CEO

March 14, 2020

Dear Neighbor,

We know you have so much to take care of — your family, your animals, your pets, your land. We want you to know that through the current coronavirus (COVID-19) situation, you can count on all of us at Tractor Supply to be here for you.

Simply put, we're open, and our plan is to stay open to provide you with the essential products and services you need.

Here's our plan:

  • Because we know you count on us, our stores are staying open, stocked and keeping normal business hours in every location.
  • We are making sure our stores are safe for you and our Team Members. That means extra daily cleaning to give you the safest environment to shop, and for our Team Members to be there to help you.
  • Health and safety are our top priority. We are taking care of our Team Members so they can take care of you. This includes offering paid leave to any Team Member affected by illness, so nobody must come to work sick.

As our Neighbor, your health and safety are always of the utmost importance. We know that your family, land, animals and pets — what makes life out here so special — count on you to take care of them. Our commitment is to be here for you and do everything we can to assist you and your family.

If there is anything we can do to assist you during this challenging time, please let us know. Stay safe and healthy.

Your Neighbors at Tractor Supply Co.

Hal Lawton, President and CEO